Job Requirements		Job Description
Job Status: Full Time Work Experience Required: Hours/Shifts: Day (First Shift) Education Required: Certification Required: Unspecified Weekends: Not Required Authorized to work in US: Yes  Pay and Benefits Salary Range: Unspecified Benefits: 401K		Call Center Representatives-090005782 NCO Description NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Principal Responsibilities · Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. · Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client. · Provide thorough, efficient, and accurate updates on computer files for each call made. · May process all correspondences with adherence with the Fair Debt Collection Practices Act (FDCPA) and the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable. · Maintain knowledge of functional area and company policies and procedures. · Provide feedback to management concerning possible problems or areas of improvement. · Make recommendations to implement improved processes. · Perform other duties as assigned by management. Qualifications Qualifications · High School Diploma or General Educational Development (GED) certificate. · Previous customer service and collection experience preferred. · Knowledge and understanding of NCO policies and procedures. · Knowledge and understanding of Fair Debt Collection Practice Act (FDCPA) and Health Insurance Portability and Accountability Act (HIPAA) guidelines if applicable. · Ability to maintain the highest level of confidentiality. · Proficient personal computer skills. · Excellent interpersonal, written, and oral communication skills. · Ability to work in a team fostered environment. · Ability to work in multi-tasked environment. · Ability to prioritize and organize work. · Ability to adapt to a flexible schedule. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan. Work Environment: Office environment Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA