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Job Status:
Full Time
Work Experience Required:
Hours/Shifts:
Day (First Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Account Maintenance Specilist - (Home Equity) - Columbus, OH
JPMorgan Chase
Account Maintenance Specilist - (Home Equity) - Columbus, OH-090058143
Job Description
If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, than explore the opportunities in Chase Home Finance's Servicing Accounting & Loan Operations.
As a Home Equity Account Maintenance Specialist, you will be accountable for processing monetary maintenance on the VLS loan accounting system.
· Receives customer loan maintenance requests through email, fax, and/or CCW queue management.
· Reviews and correct any outstanding general ledger entries for prior day.
· Reviews and corrects any SDE failed results from prior day.
· Ensure not to create adverse impacts on customer accounts when completing account maintenance.
· When processing on blocked or legal stat follow established procedures.
· Process within policy by reviewing relevant information from the appropriate computer screens.
· Research and fulfill customer requests using the appropriate maintenance functions.
· Complete accurately, according to procedures and within service levels.
· Ensure proper authorization is provided prior to completing.
· Report and track any trends to Supervisor.
· Verify team's check requests and MI50's prior to submitting to supervisor for approval.
· Update procedures and create new procedures for new processes.
· Deliver letters and checks to the mailroom.Pull daily, monthly and weekly credit balances.
· Ensure completed loan maintenance requests are fully documented on appropriate computer systems.
· Provides sufficient daily backup files for completed loan maintenance requests.
· Completes general ledger tickets, credit balance reports and other monetary reports according to procedures.
· Completes daily reporting on STAT.
· Review department standards quarterly.
· Review all change alerts distributed by Supervisor.
· Ensure all necessary supporting documents are provided for check requests.
These requests may include but are not limited to the following:
· LOCKS (fixed interest rate takedown) cancellations.
· Interest Rate Adjustments
· Miscellaneous maintenance
· Reverse/reapply payment transactions
· Fee waivers/refunds
· Small balance waivers
· Skip a payments - currently postponed
· Reg Z requests
· HE Payment transfers
· Fraud Entries
· Escalated requests
· Manual Credit Balance Reports
Qualifications
· High School diploma.
· Basic typing or keyboarding skills.
· Basic 10-key skills.
· Experience with basic office machines - copier and fax machines.
· Minimum of 6 months of customer service experience.
· Reconcile experience
· Problem solving
· Six months of similar or related experience perferred
· MS Word, Excel, Access, Lotus Notes
· General banking knowledge perferred
· General understanding of consumer lending products, services and loan documents perferred
· VLS and CCW experience perferred
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