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Job Status:
Full Time
Work Experience Required:
Up to 2 Years
Hours/Shifts:
Day (First Shift)
Education Required:
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Team Manager- ATM Monitoring - Westerville, OH-090058795
JPMorgan Chase
Job Description
As Team Manger you will:
· Be the primary manager of issue escalations including Branch Escalations, Internet Escalations.
· Provide research and analysis of each incident and reports out to management with results and action plans.
· Coordinate resolution with vendor and ensures that action plans are carried out.
· Communicate with customer to ensure proper flow of information of the action plan and resolution.
· Document all aspects for future use.
· Responsible for the management of ATM Monitoring staff including training, feedback/coaching, and quality monitoring
· Coordinate resolution of chronic ATMs as detected through Gasper thresholds and reporting
· Work with other level2 operations analysts to identify root cause and follow through each case to resolution
· Coordinate action plan with vendors
· Report and track software issues with appropriate technical teams
· Ensure proper communication to all necessary parties
· Make recommendations for changes to process/policies and Gasper business rules to attain better efficiencies and assist in driving to implementation
· Provide coordination for development and management of project/conversion/installation schedules for all areas of ATM Monitoring
· Work with various groups to develop, maintain and execute schedules to complete all assigned projects for ATM Monitoring.
· Primary focal for analysis of data for reporting out on Vendor Performance
· Primary focal for gathering requirements and developing specs for reports coming from ATM Monitoring/Gasper
Qualifications
· 2 years experience with ATMs
· Bachelors degree (preferred)
· Ability to analyze and troubleshoot large sets of data
· Communicate results to various levels of management
· Ability to train, mentor and coach team members.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
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