Job Number: 08007244
Job Description
Description
What Account Mgmt - Major Accounts contributes to Cardinal Health
Account Management is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). This role will focus Retail Chain customers from an account management and direct sales perspective. The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex selling.
Qualifications
What is expected of you and others at this level in Direct Sales for functional success
• Applies knowledge of the customer's business to develop optimal solutions
• Proactively and with a regular cadence demonstrates to the customer the defined value of partnering with Cardinal Health both pre- and post-sales
• Effectively negotiates and collaborates with the customer and colleagues to influence support for mutually beneficial outcomes and achieve consensus
• Builds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyalty
• Identifies and qualifies new sales opportunities and develops plans for introducing new solutions through collaborative relationships
Accountabilities in this role
• Management of existing client relationships with the goal of improving our relationships and driving profitability through creating value added programs
• Development of new account relationships and aggressively selling to win new business
• Key account customer service with responsibility to generate analytics to meet certain service requirements of the specific account
• Presentation of analytics
• Development of performance metrics, reporting and monitoring
• Development of a competitive database to better analyze Cardinal Health's competitiveness in the marketplace
Qualifications
• Bachelor's degree required, graduate degree preferred
• Min 8 years sales experience with a focus on national pharmacies and grocers
• Proficient in the use of Microsoft Word, Excel, Access and PowerPoint. Must be able to model detailed financial transactions and present financial findings to management and customers
• Ability to travel 25% of time
• Proven product knowledge in business area